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Policy


If you have any questions, please feel free to contact us for additional information.

Terms and Conditions / Delivery / Payment / Privacy / Artwork / Engraving



Terms & Conditions

All sizes and capacities are approximate

Engraving layouts may be modified to suit your item

All prices are subject to change. You will be advised of the total cost and are required to confirm your order before it is produced.


Delivery Policy

Delivery costs shown are estimates only

We will confirm the delivery cost and expected delivery date when we receive your order

Delivery is usually within 7 working days from order and artwork confirmation

For orders outside Australia allow up to 14 days


Payment Policy

We accept Visa Card, Master Card and American Express credit cards. For credit card payment, we take commercially reasonable measures to establish a secure connection with your web browser and we take all appropriate steps to protect the information you share with us. We use credit card numbers to process your payment only; we do not retain them for marketing purposes. Invoices will only be issued to approved customers, download our credit application here.

Invoices can be paid online with our secure payment form.

Account payment details for payment via Electronic Funds Transfer:

Account Name: Evright Trophies & Engraving

Bank: National Australia Bank

Account Number: 571978379

Branch BSB: 085 005

Accounts Email accounts@evright.com

Return fax number for remittance advice is 8221 6355

Paying with PayPal

To pay your account with PayPal log on to PayPal.com and select 'send money'

Put 'paypal@evright.com' in the 'to' email address

Artwork Setup Fees

Set up fees are only charged once per logo or photo

If your logo is already in our files you will not be charged a set up fee

Set up fees are billed separately and not included in the total of your order.

You will be advised of any additional setup costs before we proceed with your order.


Returns

We will not credit or replace returned goods without email notification within a 7 day period from the delivery date. After emailing us, you will be sent a confirmation email, with details on how and where to return your goods.

Engraved goods cannot be returned. We will not accept responsibility for spelling errors in your engraving. Our automated system takes your engraving directly from the your order to our engraving machines.


Privacy

You will be able to navigate our web site while remaining anonymous. When you enter our Web site we can determine your domain name and what browser and operating system you are using, but we cannot determine any personal information about you. We use this information only for technical implementation in order to match your browser to ours. You will reveal personal and business information only when you want to.

At times, we will ask for information we need to process your order or for more information on our products. The information you provide will be kept confidential and will be used only to support your customer relationship with Evright Trophies and Engraving.

We explicitly ask when we need information of a sensitive nature to process your order, such as credit card information. Credit Card numbers are used only for processing payment and are not used for any other purposes. We take commercially reasonable measures to establish a secure connection with your web browser and we take all appropriate steps to protect the information you share with us. We use credit card numbers to process your payment only; we do not retain them for marketing purposes.

Evright Trophies and Engraving does not provide any personal or business information, regardless of its source, to any third party. Our only purpose in gathering information is to process your order. We will only send you information at your request.

If you have any further question regarding your personal information, please email us at sales@evright.com


Artwork

For logos there is an minimum initial setup cost of $49.50 which includes 30 minutes of design work and logo setup. Design and logo setup is $88.00 per hour for each extra hour, charged in 15 minute blocks.

Typically most jobs with a single logo & design will cost no more than $49.50, for jobs with multiple logos allow for extra setup costs. This is a once only cost - once your logo and design has been set up and saved in our system no further engraving will costs apply.

If you have any logos to include in your engraving or printing please email them to artwork@evright.com. For a quote on your job please contact us with relevant logos. Be sure to use one of our recommended artwork formats for the best results and price.

Your online cart may not include all set up costs.


Recommended Artwork Formats

PDF

AI, EPS Illustrator (up to ver. 11)

CDR CorelDraw (up to ver.12)

DOC Word Document

PNG

BMP

JPG

TIF

GIF

Send in your artwork as an Email Attachments, CD, DVD

We can also copy artwork from most USB storage devices

Email attachments should be not larger than 10Mb.
For larger attachments please contact us first.


Engraving, printing and etching costs

Standard engraving is free. Engraving costs are included in the product cost.

Standard engraving includes engraving or printing of text and logos onto

1 plate on the base of a trophy

1 plate on the face of a plaque

Engraving on 1 side of a tankard or goblet

Engraving on the back of medallions

Extra costs apply for non standard engraving. Please contact us for a quote on your non standard engraving.

Non standard engraving includes, but is not limited to

Engraving on the trophy cups

Engraving more than 1 plate on the base of trophies

Engraving 2 sides of a tankard or goblet

Engraving 2 or printing sides of a medallion

Engraving multiple plates for perpetual trophies

Engraving logos


Formatting engraving text in an excel spreadsheet

When emailing names in an excel spreadsheet please use the following format

Names, titles, awards etc. listed vertically, with each line of text having it's own column

The file is saved as your club/company name

You may use multiple sheets to split the engraving into groups

Formatting your engraving correctly avoids extra set up costs.

See images below for further clarification. If you have any questions please contact us.